Policies & Shipping
You may contact us Monday-Friday 1pm-5pm EST, closed Saturday & Sunday at (864)855-2694. If you would like to email us our email address is email@example.com.
Prices and SC Sales Tax
All prices are subject to change at any time and Hawks Third Generation, LLC reserves the right to do this at any time with out posting it. Please make sure you check with us to get the most accurate price. All prices unless otherwise noted DO NOT include shipping prices. All SC residents must pay a 7% sales tax on any purchase made with Hawks Third Generation, LLC.
Refunds & Exchanges
- All used items are sold AS IS.
- Absolutely no refunds on used items and in some cases you will not be able to exchange it.
- Exchanges can only be made if the used item is returned in the same condition as when purchased and after having spoke with someone about the item. Even in these cases, Hawks Motorsports reserves the right to use their own discretion.
- New items can be refunded or exchanged as long as the item(s) have not been installed. However, same conditions apply to new items as used.
- New items MUST be returned in the same condition as when purchased.
- All refunds or exchanges must be requested within 15 days of purchase.
- All items will be charged a restocking fee within at least 25% of the total price.
- Any custom orders ex; rear ends, custom gauges, custom upholstery, interior parts, etc are absolutely NON-REFUNDABLE. Customers must specify fabric numbers specifically.
- We will not ship a replacement product until we receive the original back, or have tracking information.
- No shipping charges will be refunded. All additional return or exchange shipping charges must be paid by the customer.
- For returns or exchanges you must call for a Return Authorization. You can reach the returns department at firstname.lastname@example.org or 1-864-855-2694 ext 2102.
Shipping & Crate Fees
All shipping charges are prepaid with the order unless noted otherwise. Items that have Free Shipping notated is only for STANDARD/GROUND shipping in the US 48 States only. All others must email for shipping quotes. Please do not assume shipping is free. Items that are oversized have to be shipped freight truck and can be very expensive depending on what items are. Please email for any shipping estimates you are interested in on any of our parts, do not assume anything. Items that are large or shipped by freight will be subject to a crate or boxing fee. A detailed list is below. If you place an order and we process it and then you want to cancel any order that we've shipped or even if it has not shipped there will be a 25-50% order processing fee that will be NON-REFUNDABLE, (percentage is based on the extent of the order) please call us at 1-864-855-2694 within 24 hours.
|Fed Ex Transit Map Only|
Crate & Box Fee Schedules
All orders shipped via freight on a pallet
IMPORTANT FREIGHT DELIVERY SHIPPING INFORMATION
Residential & Business freight deliveries or freight deliveries without a lift gate are dock to dock, which means the receiving business party is required to remove the product from the truck via a loading dock or with a forklift. Truck drivers are not responsible for removing product off of the truck by hand. Hand unloading of material off the back of the truck by our customers is no longer allowed by most freight companies and therefore not an option with Hawks Third Generation freight deliveries.
Inspecting for Damage
Please be sure to check all packages for any potential damage during transit. Hawks Third Generation is not responsible for damaged products due to shipping. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. We recommend removing any protective wrapping to fully inspect the product, before the driver leaves. In addition please count the product before signing the Delivery Receipt.
What to Do If Product is Damaged
If the product is damaged in any way, REFUSE THE PRODUCT AND BE SURE TO HAVE DRIVER MARK ON DELIVERY RECEIPT AS DAMAGED. Contact us immediately. We will re-ship item if applicable and file all necessary freight damaged claims.
What if I or My Representative Signs for a Damaged Shipment and Do Not Mark As Damaged
If you sign for a damaged shipment, you, the receiver, accepts all responsibility of the item(s) and the repair or replacement of the item will be the receiver’s responsibility. Any freight claims will also have to be made by the receiver.
When possible, please photograph the damaged product on the truck and off the truck for evidence that will assist with a product damage claim. Damaged product must be held in the customer's possession up to 2 months. The shipping company has the right to inspect and/or claim the product if a damage claim is filed and or / paid by them.
Signature Required Shipments
ALSO DUE TO INCREASE SECURITY ON ALL ORDERS, WE WILL ADD SIGNATURE REQUIRED ON ORDERS EXCEEDING $250.00. MEANING WHEN YOU RECEIVE THE PACKAGE, SHIPPING COMPANY WILL NEED A SIGNATURE AT TIME OF DELIVERY. PLEASE BE SURE TO HAVE PACKAGES DELIVERED TO BILLING ADDRESS IN MOST CASES. IF SHIPPING TO A BUSINESS ADDRESS PLEASE HAVE AN "ATTENTION TO" NAME PROVIDED.
International (Non USA) Order Handling Fees
Effective immediately all international orders will be charged the following handling fee (not including shipping charges):
5% handling charge on orders up from $0.00-$500.00
$25.00 handling charge on orders over $500.00
These charges will not be limited to items that have separate boxing/crating fees. You will still be charged any extra boxing/crating fees on certain items.
For Canadian & Other International Brokerage, Duties & Taxes
Broker fees, duties and taxes are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office or broker to determine what these additional costs will be prior to ordering. These charges are collected by the delivering freight (shipping) company or when you pick the item up, do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior. Any order that is shipped via FedEx Express or Ground to Canada you will be billed directly by FedEx for the duties and taxes. If you do not pay this bill within 30 days you authorize us to charge you for the duties and taxes. Otherwise this bill will be turned over to a collection agency by FedEx and it will be turned over to Revenue Canada for tax evasion.
Currently we are accepting payments through Credit Card(VISA, Mastercard, American Express, Discover), Paypal, Bank CERTIFIED check, money order, or cash. However, we do not recommend that you send cash through the mail. Cash is more for local sales. WE NO LONGER ACCEPT PERSONAL CHECKS. All money orders, cashiers checks for orders send to
UPDATE OUR NEW ADDRESS BEGINNING JANUARY 4, 2016
937 Pelzer Hwy
Easley SC 29642
Make all payments to Hawks Third Generation, LLC
If you pay through Paypal, send to email address email@example.com.
All prices do not include shipping. Please email us with your zip code to get an accurate shipping rate.
ATTENTION ALL INTERNATIONAL CUSTOMERS: PLEASE NOTE WE DO ACCEPT CREDIT CARDS OUT OF THE US WITH THE FOLLOWING INFORMATION FAXED OR EMAILED TO US: A COPY OF THE CREDIT CARD HOLDERS PHOTO IDENTIFICATION (DRIVERS LICENSE, PASSPORT, ETC AND A COPY OF THE CREDIT CARD FRONT AND BACK. YOU CAN EMAIL THESE TO US AT THE TIME THAT YOU PLACE THE ORDER TO EMAIL ADDRESS firstname.lastname@example.org OR FAX THEM TO 1-864-306-1939. YOU CAN ALSO PAY BY PAYPAL TO EMAIL ADDRESS email@example.com or VIA MAIL WITH A POSTAL MONEY ORDER ONLY, send to Hawks Third Generation 937 Pelzer Hwy Easley, SC 29642. WE APOLOGIZE FOR THIS INCONVENIENCE, BUT THIS IS TO PROTECT AGAINST CREDIT CARD FRAUD DUE TO ADDRESS VERIFICATION PROCESS.
Loss & Damages
Inspect all packages thoroughly upon delivery. All loss or damage claims must be reported within 10 business days of receiving item(s). NO EXCEPTIONS!
We will match any competitor's ADVERTISED price. However it has to be in a reasonable range as well as being in print form or web site form meaning in such cases as where they have it listed for a certain price. No quote given by email or Ebay auctions are considered Advertised Price. Also it has to be a reputable company that is known for selling Third or Fourth Generation Camaro and Firebird Parts.
The purchaser is responsible for inspections before installing products. Neither the seller nor Hawks Third Generation, LLC will be responsible for any loss or damage or injury from any cause including defects of any products we carry. Some products are NOT D.O.T. approved or intended for street use. Buyer agrees to indemnify and hold Sellers harmless from any claim,action or demand arising out of incident to the buyers installation or use of products purchased from Hawks Third Generation, LLC.
Any Other Concerns
If you need to cancel any order before we've shipped there wil be a 5% order processing fee that will be NON-REFUNDABLE, please call us at 1-864-855-2694 within 24 hours. All GM symbols and other are registered trademarks of General Motors Corporation. All Metco, Inc. products and pictures are all property of Metco, Inc. All others are property of Hawks Third Generation, LLC.
Please note when ordering any fiberglass or aftermarket hoods and spoilers, allow 2-6 weeks for delivery. Also be sure to check packages thoroughly upon arrival and if you should have any problems call us immediately. When emailing us please include all information needed to answer your questions: Ex:Year, make, model of car, part you are requesting, right or left, address if you are requesting shipping quote, new or used, etc. We are hoping this will help answer your emails more thoroughly and help us to get your question answered more quickly. Thank you to all of you who support us and remember if you need anything for your third or fourth gen give us a call!!
Freight Shipping Note: These are only estimated prices for hoods shipped directly from us. For more accurate pricing on other items that have to ship truck freight you can call us.
Attention California residents!!!
WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov.